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PAGCOR Regulated · Safe Play

Responsible Gaming
at filbey

filbey believes that gaming should always be fun, safe, and within your control. We are fully committed to responsible gaming practices that protect Filipino players — from Manila to Mindanao — and ensure that everyone who plays on filbey does so in a healthy, informed way.

21+ Only
24/7 Support
PAGCOR Regulated
Self-Exclusion Tools
21+

Important Notice: Gambling is a form of entertainment and should never be treated as a source of income or a way to recover financial losses. If you or someone you know is experiencing problems related to gambling, please reach out immediately. The PAGCOR Responsible Gaming Hotline and filbey's 24/7 support team are here to help — at no judgment and no cost. You are not alone.

Our Commitment

Gaming Should Be Fun,
Never a Problem

At filbey, responsible gaming is not just a policy checkbox — it is a core part of how we operate our platform every single day. Whether you're playing bingo on a weekend in Quezon City or spinning slots during your lunch break in Makati, filbey has built tools, systems, and support structures to make sure you stay in control of your gaming experience at all times.

We operate under PAGCOR regulation and are fully aligned with the responsible gaming guidelines set by the Philippine Amusement and Gaming Corporation. Our platform enforces a strict 21+ age restriction on all accounts, and we actively monitor player behaviour for signs of problem gambling so we can intervene early when needed.

We also provide every filbey player with a suite of self-management tools — including deposit limits, session time reminders, cool-off periods, and full self-exclusion — so that you are always the one in charge.

Strict 21+ Age Policy

No person under the age of 21 may register or play on filbey. Every account is subject to mandatory KYC age verification before deposits or withdrawals are enabled.

Player-Controlled Limits

Set your own daily, weekly, or monthly deposit limits directly from your filbey account dashboard. Once set, limits can only be raised after a mandatory 7-day cooling period.

Session Time Reminders

filbey automatically notifies you when you have been playing for an extended session. You can also set custom session time alerts from your account settings.

Self-Exclusion Programme

If you need a break from gaming, filbey's self-exclusion tool lets you lock your account for periods ranging from 30 days to a permanent exclusion. We honour every request immediately.

21+
Minimum Age
24/7
Support Available
30+
Days Min. Exclusion
7-Day
Limit Increase Wait
Player Protection Tools

Your Control Centre at filbey

filbey gives every player a full set of responsible gaming tools accessible directly from your account dashboard — no need to contact support for most settings.

Deposit Limits

Cap the total amount you can deposit into your filbey account on a daily, weekly, or monthly cycle. Lowering your limit takes effect immediately; increasing it requires a mandatory 7-day wait to prevent impulsive decisions.

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Loss Limits

Set a maximum amount you are comfortable losing in a given period. When your loss limit is reached, filbey will suspend further gameplay for that period — protecting your budget and your peace of mind.

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Session Time Limits

Define the maximum length of a single gaming session. Once your set time is up, filbey will display a reminder and log you out automatically if you choose to end your session.

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Cool-Off Period

Take a short break from filbey without committing to a full self-exclusion. Cool-off periods of 24 hours, 7 days, or 30 days are available. During this time, your account is locked for gameplay but funds remain safe.

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Self-Exclusion

For players who need a longer or permanent break, filbey's self-exclusion programme locks your account for a minimum of 30 days, up to a permanent lifetime exclusion. Requests are processed immediately and cannot be reversed during the exclusion period.

Permanent Option Available
Activity History & Statements

View a full breakdown of your gaming activity, including all bets placed, games played, deposits, and withdrawals on filbey. Staying informed about your actual spend is a key part of responsible gaming.

Full History Access
How to access your tools: All responsible gaming controls are available directly in your filbey account under Account Settings → Responsible Gaming. If you need assistance setting any limit or exclusion, our support team is available 24/7 via live chat in Tagalog and English — just contact [email protected].
Self-Assessment

Is Gambling Becoming a Problem?

Problem gambling can develop gradually — it doesn't always look the same for everyone. Sometimes it starts as chasing small losses, then escalates without you noticing. This self-assessment is not a diagnostic tool, but it can help you reflect honestly on your gaming habits.

If you answer "yes" to two or more of these questions, we encourage you to use filbey's self-exclusion or cool-off tools, or to speak with a trained counsellor. There is no shame in asking for help — it is a sign of strength and self-awareness.

For professional support, contact the PAGCOR Responsible Gaming Hotline or the Philippine Problem Gambling Foundation. filbey support is also available 24/7 at [email protected].

Reflect on the last 12 months:

Answer honestly — this is for your eyes only.

1
Have you ever gambled with money that was meant for essential expenses like rent, bills, groceries, or your children's needs?
2
Have you tried to win back money you lost by gambling more — even when you told yourself you would stop?
3
Have family members, friends, or colleagues ever expressed concern about how much time or money you spend on gambling?
4
Have you felt restless, irritable, or anxious when you tried to cut down or stop gambling?
5
Have you borrowed money, sold belongings, or kept your gambling activities secret from people close to you?
6
Have you neglected work, school, or family responsibilities because of time spent gambling or thinking about gambling?
7
Do you find yourself thinking about past gambling wins or planning your next gaming session when you should be doing other things?
8
Have you ever felt that you needed to gamble with larger and larger amounts of money to get the same level of excitement or satisfaction?
If you answered yes to 2 or more: Please consider using filbey's self-exclusion tools or reaching out for professional support. You can activate a cool-off period immediately from your account settings.
Age Policy

Strictly 21+ — No Exceptions

filbey enforces one of the most rigorous age verification processes in the Philippine online gaming industry. Here is exactly what we do to keep underage players off the platform.

Mandatory KYC on Registration

Every new filbey account requires a government-issued Philippine photo ID — such as a PhilSys card, passport, UMID, or driver's licence — before gameplay is enabled.

Selfie Verification

A live selfie matched against your submitted ID is required to prevent document fraud and ensure the person registering is the actual account holder and of legal age.

Deposits Blocked Until Verified

No deposit or withdrawal can be processed on filbey until KYC age verification is fully complete. This is a hard system block, not an optional step.

Immediate Account Closure

If filbey discovers any account belongs to a person under 21, the account is closed immediately, transactions are voided, and data is deleted in line with PAGCOR guidelines.

For Parents and Guardians: If you believe your child or a minor under your care has registered on filbey, please contact us immediately at [email protected]. We will investigate and close the account within 24 hours. filbey takes underage gambling extremely seriously and works proactively with PAGCOR to prevent it.
Common Questions

Responsible Gaming FAQs

Got questions about how filbey's responsible gaming tools work? Here are the answers to the questions our Filipino players ask most often. For anything not covered here, our support team is ready to help 24/7 in Tagalog and English.

Log in to your filbey account and navigate to Account Settings → Responsible Gaming → Self-Exclusion. Select your preferred exclusion period (30 days, 3 months, 6 months, 1 year, or permanent), confirm your decision, and the exclusion takes effect immediately. During the exclusion period, you will not be able to log in or deposit. If you need assistance, our 24/7 live chat support team can also activate the exclusion on your behalf.

Yes. Any balance remaining in your filbey account at the time of self-exclusion will be returned to you via your registered withdrawal method (GCash, PayMaya, BPI, BDO, or Metrobank). Please allow up to 5 business days for the withdrawal to be processed. Contact [email protected] if you have any questions about your balance during the exclusion period.

Lowering your deposit limit takes effect immediately — the moment you save the new setting. Increasing a deposit limit requires a mandatory 7-day waiting period before the higher limit applies. This cooling period is a deliberate responsible gaming measure designed to prevent impulsive decisions made during a losing session. You cannot override or bypass this waiting period.

A cool-off period is a short temporary break of 24 hours, 7 days, or 30 days. Your account is suspended for gameplay during this time, but it is not permanently closed. Once the cool-off period ends, your account automatically becomes accessible again. Self-exclusion is a more serious commitment — it locks your account for a minimum of 30 days (up to permanent) and cannot be reversed during the exclusion period, even if you change your mind. Choose based on the severity of your situation.

filbey is required under its PAGCOR operating licence to report certain player activity data and self-exclusion registrations to PAGCOR's centralised responsible gaming database. This means that if you self-exclude from filbey, your exclusion may be registered with PAGCOR and could apply across other PAGCOR-licensed platforms as well. This is actually a protective feature — it prevents you from simply moving to another licensed casino after a self-exclusion. Your privacy is protected in line with the Data Privacy Act of 2012 (RA 10173).

For professional, independent help with problem gambling in the Philippines, you can reach out to the PAGCOR Responsible Gaming Programme through their official government website, or contact the Philippine Problem Gambling Foundation (PPGF) for confidential counselling services. You may also speak to a licensed mental health professional — the Department of Health (DOH) maintains a network of mental health services available to Filipinos. filbey's support team can also connect you with these resources directly via our 24/7 live chat.
Play Smart at filbey

Enjoy filbey Responsibly

filbey has everything you love — Mini Baccarat, Slots, Bingo, Fishing games, and more — all built for Filipino players on mobile. Play within your means, use our tools, and keep gaming fun.

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For players aged 21 and above only. Please gamble responsibly. Responsible Gaming